ROOMLY / TERMS

A little clarity.

An inspiration tool

Roomly uses AI models through Alibaba Cloud to restyle your uploaded room photo. We request the same room geometry and camera angle, but AI may change structural details or invent furniture. Homepage comparisons are illustrative style concepts, not completed renovation projects. The current underlying models are Alibaba Cloud Qwen3-VL-Plus (qwen3-vl-plus) for room analysis and Wan 2.7 Image Pro (wan2.7-image-pro) for image editing.

Your photographs

Choose photographs that you own or have permission to use. Avoid including sensitive personal information or people who have not agreed to appear.

Design decisions

Use the generated images for inspiration. Verify measurements, materials, product availability, and installation requirements independently before making changes to your home. Roomly does not offer architectural or construction advice.

Image packs and refunds

Image packs are one-time purchases, not subscriptions. Each successful generation uses one credit automatically from an eligible pack; failed generations do not use credits. Purchases made under this policy are generally non-refundable, including unused credits. Roomly does not offer voluntary change-of-mind refunds or a general 24-hour refund window. This does not limit mandatory consumer rights, including rights for faulty or misdescribed products, or refunds approved by the payment provider under its applicable buyer terms and refund policy. Earlier purchases retain the refund conditions offered when purchased, including the previous 24-hour full-refund offer for completely unused purchases where applicable. An approved full refund disables all remaining credits from that purchase; other purchases are unaffected. For Waffo payment issues, use the support information in your Waffo receipt. Earlier Paddle purchases remain subject to the terms applicable to those purchases. Test checkouts do not charge real money.

Acceptable use and responsibility

Our AI Acceptable Use Policy forms part of these Terms. You are responsible for the photos you upload and how you use or share results. Do not submit prohibited material, infringe others’ rights, use the service for fraud or harassment, bypass safeguards or usage controls, or disrupt the service. You must have the rights and permissions needed for your uploaded content.

Violations, restrictions and appeals

If we reasonably identify a breach, we may reject requests, remove access to affected results, restrict features, or suspend or terminate access to Roomly. The action will depend on the seriousness, recurrence and risk of the conduct. Serious unlawful activity, harm to others, fraud or attempts to evade safeguards may require immediate action. Where appropriate and permitted, we will explain the reason and how to respond. To report a concern or appeal an action, email roomlyfit@gmail.com with your account email, relevant request or order reference and explanation. Reviews are handled manually; reinstatement is not automatic. Any payment or refund rights remain subject to the refund terms above and applicable law.

Availability and changes

Roomly depends on third-party hosting, sign-in, payment and model services. Availability and results can vary, and uninterrupted service is not guaranteed. We may update features or these policies; the current policy version and update date are published here. Contact us with questions about your account or an existing purchase.

Waffo Buyer Terms · Support for earlier Paddle purchases

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