ROOMLY / PRIVACY
Your space stays yours.
Privacy Policy — how Roomly handles your photos, account information and requests. Updated 22 September 2026.
Your room photos
Your selected photo is resized in your browser and kept in tab session storage. When you choose Generate, Roomly sends that photo and your room/style choices through its server to Alibaba Cloud Model Studio in Singapore for room recognition and image editing. AI models identify the room and visible features to guide the makeover. Roomly asks the editing service to preserve the existing walls, doors, windows and layout while changing the style. Photos do not need visible doors or windows. Automated recognition and editing can be inaccurate; preservation of structural details is not guaranteed. Photo processing is subject to the provider’s terms and privacy policy. Close the tab or clear site data to remove your browser copy. The current models are Alibaba Cloud Qwen3-VL-Plus (qwen3-vl-plus) for visual room analysis and Wan 2.7 Image Pro (wan2.7-image-pro) for image editing.
Images and hosting
Sample photos load from Unsplash, whose servers receive ordinary connection information such as your IP address. The hosting service also processes connection information needed to serve the website and control access.
Results and retention
Roomly keeps a temporary provider image link for up to 23 hours of access, plus request metadata used for access control and usage limits. Expired links are cleared and metadata older than 30 days is removed when a new generation request triggers cleanup. Discarding a result removes its Roomly link immediately, but does not delete copies retained by Alibaba Cloud under its policies. Download results you wish to keep. A separate record of your user ID and successful free-image claim is retained while the service operates to prevent repeated free claims; deleting history does not reset it.
Accounts and payments
Roomly uses Google sign-in through Supabase Auth. Google and Supabase process the identity information needed to sign you in, including your email and account identifier. Roomly stores an encrypted server-side login session for up to 30 days and a secure browser cookie. Original accounts can still sign in through ChatGPT to explicitly link Google and retain their existing records. Your stable user ID links your room history, free trial, orders and credit usage. Purchase and credit records are separate from the 30-day image history and retained while the service operates. New checkout uses Waffo when configured. Roomly sends an order reference, product choice and account identifier to Waffo, and may prefill your sign-in email. Payment details are entered with the payment provider and are not stored by Roomly. Earlier Paddle orders and their credit records are retained to handle payment adjustments. Test mode does not charge real money.
Your data rights
You can request access to or a copy of your personal data, correction of inaccurate records, deletion of personal data, or closure of your Roomly account by emailing roomlyfit@gmail.com from the email linked to your account. Use the subject “Roomly privacy request” and describe the request. Do not send your password, payment card details or unnecessary identity documents. We may ask for proportionate information to confirm account ownership before acting. Requests are handled manually; there is currently no self-service account-deletion button. We will explain the outcome, any information needed and any applicable limits, and handle requests within the time required by applicable law. Depending on your location, you may also have rights to object to or restrict processing, withdraw consent, request portability or complain to your local data-protection authority.
Deletion and account closure
Removing a result removes its Roomly image link, not all account data. An account-closure request also requires review of related account, session and usage records. Purchase records, dispute information and limited fraud-prevention records may need to be retained where legally required or justified; we will explain any retained categories and the reason when responding. Closure does not automatically create a new free-image allowance or entitle you to a refund. Copies already downloaded and data held independently by Google, Alibaba Cloud or payment providers are subject to their own retention and deletion processes.